Frequently Asked Questions

This page will be updated frequently as we receive questions from our subscribers and site visitors. In addition to personal e-mail responses, look for your questions and answers to appear here soon!

Please use our Contact Page, to e-mail your question to the appropriate editor or to Customer Support. Thanks!

Q. Can I pay by check?

A. Rather than paying by credit card, you may also pay by personal check, bank check, or money order. Please make your check payable to Investment Research Group, Inc. and send payment to the following address:

Investment Research Group, Inc.
6 Cunningham Street
Hopkinton, MA 01748

Please do not forget to include your name, mailing address, e-mail address, and phone number along with the name of your desired subscription.

Q. How do I access the articles?

A. Once you sign in, you will have access to only the services to which you have subscribed. To access the articles for a service, click on the graphic tile for that item on the home page. You will then see a list of articles for that service. To view each article in its entirety, click on the headline or the "More..." link.

Q: Why is there a shipping address required for an e-mail service?

A: Your shipping address is used for credit card verification purposes.

Q. I just subscribed to one of your services and I can't access the articles. Why is this?

A. Because order information is manually verified and updated in our customer database, there may be some lag time (less than 24 hours) before you can access the articles.

Note: After subscribing, if you do not receive a confirmation e-mail containing your username and password, please send an e-mail to CustomerSupport@StockBarometer.com. We suspect that some e-mail services may mistake our auto-generated confirmation e-mails as spam and prevent you from receiving them.

Q. When I call, I get an answering service. Why don't I get a live person?

A. We utilize an answering service so that When you leave a voice message, that message is converted to an audio file and is e-mailed to us as an attachment. This allows us to provide 24-hour support, even on weekends, handle all customer questions via e-mail, and maintain a record of all calls.

Q. I have not received any (or I have stopped receiving) alerts via e-mail. What is the issue?

A. Increasingly, ISPs are using filtering systems to try and keep spam out of customers' inboxes. Sometimes, they accidentally filter the e-mail that you want to receive. Please read our information on white-listing before contacting Customer Support! Thank you.